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It's very simple! Log in to our website meine-bilderbestellung.de in our order store with your personal LogIn code. Then enter your email address for activation. You will then receive our activation email and will be able to follow the link, see your child's shots and choose from a variety of our products.
Please check that no errors have crept in when entering the code. In exceptional cases, it can happen that a code has been transmitted incorrectly. If your code still does not work after several attempts, please contact us via the chat function.
Your code is already being processed, but the upload is not yet complete. You will receive a message by mail when the images are available. Maybe your request is too early. Note that the processing takes at least 48 hours and can start only after the entire photo session. On average, appointments take 3 days at the facility. Therefore, we recommend you to try again in 1-2 days.
Normally the email arrives within a few seconds. However, with some mail servers it may take a little longer depending on the settings. Please also check your spam folder. Go again to our start page of the order store (meine-bilderbestellung.de). You can check your deposited mail address again, if necessary reset and correct it or send you a confirmation mail again.
You have the option of entering additional order codes when you first enter your personal order code. All photos from the specified order codes will then be displayed together and can be ordered in one order process. Even if you are already in the order process, you can add further order codes via the top menu bar.
You have the option of entering additional order codes when you first enter your personal order code. All photos from the specified order codes will then be displayed together and can be ordered in one order process. Even if you are already in the order process, you can add further order codes via the top menu bar.
We photograph each child several times to get a professional and beautiful picture result. Our portrait photographers select the most successful shots directly on site and then post them on our order portal for viewing. All other photo data is not stored for data protection and storage capacity reasons. All photo offers are non-binding purchase offers, which can only be purchased if you like them, without any obligation to buy or purchase. Nevertheless, we are very sorry if the photos should not appeal to you.
In exceptional cases, your recordings may have been assigned to the wrong group or the code cards may have been mixed up at the facility.
Please let us know what exactly is wrong. [bestellung@meine-bilderbestellung.de]
Contact us by mail as soon as possible. Send us the corresponding order numbers, we will then cancel one of the two orders. [bestellung@meine-bilderbestellung.de]
The background and also the series are agreed with the facility / parents in advance of the photo session. A subsequent change is then no longer possible.
For data protection reasons (DSGVO) we are obligated to delete all photo data 1 year after the end of the photo campaign. Until this time, however, you have access to your photos with your LogIn code.
We usually ship your order with Deutsche Bundespost. In individual cases (e.g. canvases) with UPS or DHL. Please make sure that there is a delivery possibility.
We ship the goods with invoice inside. There is no need to pay in advance. Please pay the invoice after receiving the goods. Special case: Digital files. These will only be activated in your customer account after we have received the payment.
The pictures are usually delivered 14 days after ordering. In exceptional cases, this may take 1-2 days longer. If you still have not received your order after 16 days from the order date, please contact us via the chat function.
You get the original, high-resolution image data of the 1-2 recorded photo poses. From these data were digitally manufactured the various products.
You will get these files without filters and without changing the format.
You have acquired the image right with the data and can now have prints and enlargements made yourself. We cannot provide the class or group photo for data protection reasons (DSGVO).
This is for technical production reasons. A complete separation of all photos would mean a considerable amount of additional work (because it can only be done manually), which would have a significant impact on the pricing of the photos. In the interest of a good price-performance ratio, we therefore offer you some of the photos together.
The background and also the series are agreed with the facility / parents in advance of the photo session. A subsequent change is then no longer possible.
The image data will be activated for download after we have received your payment. They are not included with the image order. To download please log in to our order store again (meine-bilderbestellung.de). Click on the following symbol 
in the upper menu bar (3rd from the right). Afterwards you will see the photos that are unlocked for download. Double-click on them to download them.
If photo prints are missing, please contact us by mail: [bestellung@meine-bilderbestellung.de]
In exceptional cases, the browser may not be able to download the displayed photos, such as in the internal Samsung browser on Android devices.Try another browser in this case.
If our server has a temporary malfunction, we always try to fix the problem as soon as possible. However, if the malfunction lasts more than 2 days, we ask you to send a description of the error with a screenshot by mail to: info@meine-bilderbestellung.de
We need to know what exactly the defect is!
Please describe the defect in as much detail as possible, ideally photograph the defective product and attach the photos to the defect description. By mail to info@meine-bilderbestellung.de
You can find the exact product number on the back of the defective photo.
Alternatively, you may mail the defective photo product directly to us with a detailed description of the defect: Foto Raabe GmbH - Am Bugapark 1c, 45899 - Gelsenkirchen. Please be sure to include sufficient postage.